FREQUENTLY ASKED QUESTIONS

Q. How long has IAS been in business?
IAS has been in business since 1991.

Q. Is it legal to purchase medicines by mail?
Most countries allow the importation of medicines for personal use but each person must check the laws for his country.  
We do not require a prescription. 
US citizens can legally import a 3 month supply of medicines for personal use under FDA policy signed July 20, 1988.
 (also see IAS terms and conditions).

Q. Is a prescription required?
We do not require a prescription (except for countries in the European Union).  If wish, you may fax us a prescription and we will include a copy with your package.  This should prevent any problem/delay from customs should they inspect your package.

Q. Can I get other products not listed on the website?
No. If the product is not listed on our website, we don't carry it.

Q. Do you ship to the United States?
We ship to every country except to the United Kingdom.

Q. How can I pay for your goods?
We accept
1.  Visa, MasterCard, JCB, Switch credit cards.
2.  US postal money orders (we don't require the international version postal money order)
3.  Cashier's checks or money orders denominated in US dollars.
                We do not accept personal checks.

Q. Are prices listed in US dollars?
Yes.  Products are priced in US dollars.  However, credit card charges are made in British Pounds Sterling.  

Q. How can I order?
Orders may be placed online, or by fax, e-mail, or letter.
We do not accept telephone orders.  

Q. How do you ship orders?
We ship by airmail which we have found is 98% reliable. 
These are the airmail shipping options:
 1.  Airmail $15.  These packages are not traceable.
 2.  Airmail Registered $20.  (not available to the USA)
      Signature is required on delivery. 
      This is recommended for countries with poor mail systems.  
 3.  Airmail Discrete $25.  These packages are not traceable.
      Discrete airmail is not available for products marked with an *.
      Products are mailed in letters instead of in bulky packages.
      Payment must be made by certified funds for Discrete mail..    
       Credit cards are not accepted for Discrete Mail  


Q. How long will it take to receive my package? 
Shipment normally takes 7-10 days for most countries but we ask people to wait up to 28 days for delivery. 

Q. Do you ship by couriers like FedEx, UPS, DHL?
Yes, but the customer must provide his FedEx, UPS, or DHL account number for shipment.  We do not recommend shipment by courier as it greatly increases the likelihood of problems with customs and often takes longer for delivery than airmail packages. 
Bear in mind that international courier shipments are very expensive and if the package is rejected by customs, the return cost of the package can be up to 3 times the outward-bound cost.  

HOME           to order

International Antiaging Systems
Les Autelets  Suite A
Sark  GY9 0SF
Channel Islands
Great Britain
phone: 44-870-151-4144 (Britain)
ias@smart-drugs.com
we do not accept telephone orders
 we do not ship to the United Kingdom